We hope you’ll be delighted with everything you buy at designerpaint. If for any reason you’re not completely satisfied, you can return all or any part of your order, provided it’s undamaged and in the original packaging.
Fill in your returns form…
…and put it in your parcel
If you are not completely satisfied with your wallpaper or paint, you may return it to us with a completed returns form, provided it’s undamaged and in the original packaging.
Return your goods within 14 days after receipt of your order for a full refund.
Wallpaper and paint can be returned for up to 28 days after purchase but will be subject to a 20% re-stocking charge.
Samples and tinted paints supplied to your exact specification we regret cannot be returned.
This does not affect your statutory rights.
Your refund will be processed within 5 days of receipt, back at Designerpaint or Wallpaperdirect.
Return via Collect+
Returns are delivered FREE with Collect+
Visit collectplus.co.uk/wallpaperdirect and type in your order number. Print your unique Collect+ returns label and find your local Collect+ shop.
Attach your label to your parcel, and drop it off. The shopkeeper will give you proof of postage and tracking details.
Please note paints and pastes can’t be returned via Collect+
Return at Brewers
Bring your items in their original packaging to a Brewers store, including the completed returns form inside the box.
Peel off and stick the self adhesive address label on your returns form to the outside of the box.
Find your nearest store at brewers.co.uk/stores
Post Office returns
These are made at your own expense.
Put the designerpaint/wallpaperdirect address label on your parcel.
Take your parcel to the Post Office and make sure you get a proof of posting.